FAQs
WHAT MATERIAL ARE YOUR JEWELLERY MADE FROM?
OUR JEWELLERY ARE CRAFTED FROM A VARIETY OF HIGH QUALITY MATERIAL SUCH AS STERLING SILVER, 14K AND 18K GOLD, PLATINUM, AND HYPOALLERGENIC METALS. WE ALSO OFFER PIECES ADORED WITH PRECIOUS AND SEMI-PRECIOUS GEMSTONES, DIAMONDS, AND PEARLS.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
FOR READY-MADE PIECES, WE TYPICALLY PROCESS AND SHIP ORDERS WITHIN 2-5 BUSINESS DAYS. CUSTOM OR MADE TO ORDER JEWELLERY MAY TAKE LONGER, AND WE'LL PROVIDE YOU WITH AN ESTIMATED DELIVERY TIMELINE AT THE TIME OF PURCHASE.
HOW DO I DETERMINE MY RING SIZE?
YOU CAN USE OUR RING SIZE GUIDE WHICH IS AVAILABLE ON OUR WEBSITE.
CAN I RESIZE MY RING AFTER PURCHASE?
ABSOLUTELY! WE OFFER RESIZING SERVICE FOR MOST RINGS. PLEASE CONTACT US WITH YOUR RESIZING NEEDS, AND WE'LL BE HAPPY TO ASSIST YOU. NOTE THAT SOME INTRICATE DESIGNS OR MATERIALS MAY HAVE LIMITATIONS FOR RESIZING.
CAN I TRACK MY ORDER?
YES, ONCE YOUR ORDER HAS BEEN SHIPPED, WE WILL SEND YOU A TRACKING NUMBER VIA EMAIL SO YOU CAN MONITOR THE DELIVERY STATUS.
ARE YOUR DIAMONDS ETHICALLY SOURCED?
WE ARE COMMITTED TO ETHICAL SOURCING. ALL OUR DIAMONDS ARE CONFLICT-FREE AND COMPLY WITH THE KIMBERLEY PROCESS, ENSURING THEY COME FROM LEGITIMATE SOURCES.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
WE OFFER A 14 DAY RETURN OR EXCHANGE POLICY FOR UNWORN ITEMS IN THEIR ORIGINAL CONDITION, EXCLUDING CUSTOM-MADE OR PERSONALISED PIECES. FOR MORE INFORMATION, PLEASE CHECK OUR RETURN POLICY OR CONTACT OUR SUPPORT TEAM.